Last updated 5/3/18.

BillyGo (BillyGo LLC, BillyGo DFW LLC, and their affilates) is committed to protecting your privacy. This Privacy Policy applies to both our website (Website www.billygo.com) and our BillyGo mobile applications for customers and BillyGo service technicians (the Mobile App). This Privacy Policy governs our data collection, processing and usage practices. It also describes your choices regarding use, access and correction of your personal information. By using the Website or the Mobile App, you consent to the data practices described in this Privacy Policy. If you do not agree with the data practices described in this Privacy Policy, you should not use the Website or the Mobile App.

We periodically update this Privacy Policy. If you subscribe to the Mobile App, then you will receive notice when this Privacy Policy is modified. The notice will be delivered through the Mobile App used to access the BillyGo service. We encourage you to review this Privacy Policy periodically.

BillyGo Third Party Service Provider Privacy Policies

BillyGo utilizes a third party service provider, HubSpot Inc., for certain features, functionality, data collection, analytics, and support for the BillyGo Website and Mobile App.  Hubspot participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework and the Swiss–U.S. Privacy Shield Framework. More information regarding HubSpot and its privacy policy and adherence to U.S. and European Union regulations regarding the collection, use and storage of personal information can be found at https://legal.hubspot.com/privacy-policy  and https://www.hubspot.com/data-privacy/gdpr/product-readiness.

Important Information

1.1. Changes to this Privacy Policy

We may update this Privacy Policy from time to time by posting a new version online. You should check this page occasionally to review any changes. If we make any material changes, we will notify you by posting the revised Privacy Policy on our Website and, if you subscribe to the BillyGo service, providing notice through the notification feature in the Mobile App used to access the BillyGo service. This helps you to always be aware of what information we collect, how we use it and under what circumstances, if any, it is disclosed. Your continued use of the Website, the Mobile App, and/or continued provision of Personal Information to us will be subject to the terms of the then-current Privacy Policy.

1.2. Contact Us

If you have any questions about this Privacy Policy or our treatment of the information you provide us, please write to us by email at privacy@billygo.com or by mail to BillyGo LLC, 923 Minters Chapel Rd., Grapevine, Texas, 76051, Attn: Privacy.

Use of the Website and Mobile App

2.1. The BillyGo Website and Mobile App

Our online Website and Mobile App allows users to learn more about BillyGo and its services, view and download certain content, and provide their contact information and other demographic information. This information, which is stored and managed on BillyGo’s or its service providers’ servers, is then used so that the visitors can be contacted about their interest in the BillyGo’s services and interact with the company.  Information that we collect and manage using the Website and the Mobile App belongs to us and is used, disclosed and protected according to this Privacy Policy.

Information We Collect

3.1. When You Visit our Website

You are free to explore the Website without providing any Personal Information about yourself. When you visit the Website or register for the BillyGo service via the Mobile App, we request that you provide Personal Information about yourself, and we collect Navigational Information.

3.2. When You Use our Mobile App

We use mobile analytics software to allow us to better understand the functionality of our Mobile App on your mobile device. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from. In addition to information we collect on our Website, when you use the BillyGo Mobile App, we may also collect your city location, device model and version, device identifier (or “UDID”), and OS version.

We send push notifications from time to time in order to update you about events or promotions. If you no longer wish to receive such communications, you may turn them off at the device level.

We may link information we store within the analytics software to Personal Information you submit within the Mobile App. We do this to improve services we offer you and improve our marketing, analytics and site functionality.

3.3. “Personal Information”

This refers to any information that you voluntarily submit to us and that identifies you personally, including contact information, such as your name, e-mail address, company name, address, phone number, and other information about yourself or your business. Personal Information can also include information about any transactions, both free and paid, that you enter into on the Website or Mobile App, and information about you that is available on the internet, such as from Facebook, LinkedIn, Twitter and Google, or publicly available information that we acquire from service providers.

3.4. “Navigational Information”

This refers to information about your computer, your mobile device, and your visits to the Website and usage of the Mobile App, such as your IP address, geographical location, browser type, referral source, length of visit and pages viewed. Please see the “Navigation Information” section below.

3.5. Payment Information

We collect and process payment information from you when you use the BillyGo Mobile App, including credit cards numbers and billing information, using third party PCI-compliant service providers. BillyGo does not store your payment information.

3.6. Information About Children

The Website and Mobile App are not intended for or targeted at children under 13, and we do not knowingly or intentionally collect information about children under 13. If you believe that we have collected information about a child under 13, please contact us at privacy@billygo.com, so that we may delete the information.

How We Use Information We Collect

4.1. Compliance with Our Privacy Policy

We use the information we collect only in compliance with this Privacy Policy.

4.2. We Never Sell Personal Information

We will never sell your Personal Information to any third party.

4.3. Use of Personal Information

In addition to the uses identified elsewhere in this Privacy Policy, we may use your Personal Information to: (a) improve your browsing experience by personalizing the Websites and to improve the Mobile App and BillyGo services; (b) send information to you which we think may be of interest to you by post, email, or other means; (c) send you marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you, and (d) provide other companies with statistical information about our users — but this information will not be used to identify any individual user. We may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, we do not transfer your unique Personal Information to the third party. In addition, we may share data with trusted partners to contact you based on your request to receive such communications, help us perform statistical analysis, or provide customer support. Such third parties are prohibited from using your Personal Information except for these purposes, and they are required to maintain the confidentiality of your information. If you do not want us to share your personal information with these companies, contact us at privacy@billygo.com.

4.4. Use of Navigational Information

We use Navigational Information to operate and improve the Website, the Mobile App, and the BillyGo services. We may also use Navigational Information alone or in combination with Personal Information to provide you with personalized information about BillyGo.

4.5. Customer Testimonials and Comments

We post customer testimonials and comments on our Website and Mobile App, which may contain Personal Information. We obtain each customer’s consent via email prior to posting the customer’s name and testimonial.

4.6. Use of Credit Card Information

If you give us credit card information, we use it solely to check your financial qualifications and collect payment from you. We use a third-party service provider to manage credit card processing. This service provider is not permitted to store, retain, or use information you provide except for the sole purpose of credit card processing on our behalf.

4.7. Service Providers

We employ other companies and people to provide services to visitors to our Website, our customers, and users of the BillyGo Mobile App and may need to share your information with them to provide information, products or services to you. Examples may include providing information regarding a prospective or scheduled service appointment, analyzing data, providing marketing assistance, processing credit card payments, supplementing the information you provide us in order to provide you with better service, and providing customer service. In all cases where we share your information with such persons or entities, we explicitly require the them to acknowledge and adhere to our privacy and customer data handling policies.

4.8. Security of your Personal Information

We use a variety of security technologies and procedures to help protect your Personal Information from unauthorized access, use or disclosure. We secure the Personal Information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When sensitive Personal Information (such as a credit card number and/or geo-location data) is collected on our Websites and/or transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

If you have any questions about the security of your Personal Information, you can contact us at privacy@billygo.com.

4.9. Social Media Features

Our Website and the Mobile App include Social Media Features, such as the Facebook Like button and Widgets, such as the Share This button or interactive mini-programs that run on our sites. These features may collect your IP address, which page you are visiting on our sites, and may set a cookie to enable the feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Website or Mobile App. This Privacy Policy does not apply to these features.  Your interactions with these features are governed by the privacy policy and other policies of the companies providing them.

4.10. External Websites

Our Website and Mobile App provide links to other websites. We do not control, and are not responsible for, the content or practices of these other websites. Our provision of such links does not constitute our endorsement of these other websites, their content, their owners, or their practices. This Privacy Policy does not apply to these other websites, which are subject to any privacy and other policies they may have.

4.11. Public Forums

We offer publicly accessible message boards, blogs, and community forums. Please keep in mind that if you directly disclose any information through our public message boards, blogs, or forums, this information may be collected and used by others. We will correct or delete any information you have posted on the Website or Mobile App if you so request, as described in “Opting Out and Unsubscribing” below.

4.12. Retention of Personal Information

We retain Personal Information that you provide us as long as we consider it potentially useful in contacting you about BillyGo services, or as needed to comply with our legal obligations, resolve disputes and enforce our agreements, and then we securely delete the information.

4.13. Corporate Events

If we (or our assets) are acquired by another company, whether by merger, acquisition, bankruptcy or otherwise, that company would receive all information gathered by BillyGo on the Website and the Mobile App. In this event, you will be notified via email and/or a prominent notice on our website, of any change in ownership, uses of your Personal Information, and choices you may have regarding your Personal Information.

4.14. Compelled Disclosure

We reserve the right to use or disclose your Personal Information if required by law or if we reasonably believe that use or disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or comply with a law, court order, or legal process.

Navigational Information

5.1. Cookies

BillyGo and its service providers use cookies or similar technologies to analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole.

We and our service providers use “cookies” to help personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web server. Cookies are not used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a Web server in the domain that issued the cookie to you. One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize pages on our Websites, or register for the Subscription Service, a cookie helps us to recall your specific information on subsequent visits. When you return to the same Website, the information you previously provided can be retrieved, so you can easily use the customized features.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the BillyGo Website or Mobile App. BillyGo and its service providers keep track of the websites and applications you visit within the Website or the Mobile App, in order to determine what portion of the BillyGo Website or Mobile App is the most popular or most used. This data is used to deliver customized content and promotions within the BillyGo Website and Mobile App to customers whose behavior indicates that they are interested in a particular subject area.

5.2. Log Files

We or our service providers may collect demographic information, such as your ZIP code, age, gender, preferences, interests and favorites using log files that are not associated with your name or other personal information. Information about your computer hardware and software may also be automatically collected by us or our service providers. This information can include: your IP address, browser type, domain names, internet service provider (ISP), the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, clickstream data, access times and referring website addresses. This information is used by BillyGo or its service providers for the operation of the Website or Mobile App, to maintain quality of the BillyGo Website and services, and to provide general statistics regarding use of the BillyGo Website and Mobile App. For these purposes, we do link this automatically-collected data to Personal Information such as name, email address, address, and phone number.

5.6. Third Party Tracking Technologies

The use of cookies and web beacons by any tracking utility company is not covered by our Privacy Policy.

Opting Out and Unsubscribing 

6.1. Reviewing, Correcting and Removing Your Personal Information

If you create a BillyGo account using the Website or the Mobile App, the Website and Mobile App will provide a registered account user the ability to review and correct their respective personal information stored in the BillyGo system and to set user preferences regarding receiving marketing communications from BillyGo, its affiliates, and trusted partners. To the extent that you wish to delete or alter your information in a manner not allowed by the Website or Mobile App, you may contact us at privacy@billygo.com or by mail to BillyGo LLC, 923 Minters Chapel Rd., Grapevine, TX 76051 Attn : Privacy.  We will attempt to respond to your request to change, correct, or delete your information within a reasonable timeframe and notify you of the action we have taken.

6.2. To Unsubscribe From Our Communications

You may unsubscribe from BillyGo marketing communications by clicking on the “unsubscribe” link located on the bottom of our e-mails, or by sending us email us at privacy@billygo.com, or by sending us postal mail to BillyGo LLC, 923 Minters Chapel Rd., Grapevine, TX 76051, Attn: Privacy. BillyGo customers cannot opt out of receiving transactional emails related to their account with BillyGo or the Mobile App.